{"id":2922,"date":"2024-03-12T15:28:01","date_gmt":"2024-03-12T15:28:01","guid":{"rendered":"https:\/\/focusservices.co.uk\/tutorials\/?p=2922"},"modified":"2024-03-14T10:53:04","modified_gmt":"2024-03-14T10:53:04","slug":"marketing-search","status":"publish","type":"post","link":"https:\/\/focusservices.co.uk\/tutorials\/marketing-search\/","title":{"rendered":"Marketing Search"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2922\" class=\"elementor elementor-2922\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c63a5b elementor-section-height-min-height elementor-section-items-bottom elementor-section-boxed elementor-section-height-default\" data-id=\"8c63a5b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b2cc194\" data-id=\"b2cc194\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-734e738 elementor-widget elementor-widget-text-editor\" data-id=\"734e738\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Customer Search<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78f7888 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78f7888\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-413cc89\" data-id=\"413cc89\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11608b3 elementor-widget elementor-widget-text-editor\" data-id=\"11608b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Each time a customer buys a book, Focus keeps track of the transaction details along with their subject preferences and interest on the book.<\/p><p>This enables you to<\/p><ul><li><a href=\"#step1\">Search customer records based on multiple criteria<\/a><\/li><li><a href=\"#step2\">Generate mailing lists<\/a><\/li><li><a href=\"#step3\">Mail-merge letters and\u00a0Labels\u00a0to printer or email<\/a><\/li><\/ul><p>You can build up the customers buying pattern from the type of books they have bought in the past, and in the case of prospects by manually attaching subjects and interests to their record.<\/p><p>Knowing your customers and what they are buying is crucial to effective marketing as you are able to offer new and similar products to them first.\u00a0<\/p><p>To define the customer\u2019s buying habit through their interests and subject do the following.<\/p><ul><li><a href=\"http:\/\/setup1\" data-wplink-url-error=\"true\">Setup interests\/subject of Prospects<\/a><\/li><li><a href=\"http:\/\/setup2\" data-wplink-url-error=\"true\">Add prospects\/contacts<\/a><\/li><li><a href=\"http:\/\/setup3\" data-wplink-url-error=\"true\">Attach interests\/subject to prospects<\/a><\/li><li><a href=\"http:\/\/setup4\" data-wplink-url-error=\"true\">To specify stock subjects on the stock window<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a980ffb elementor-widget elementor-widget-text-editor\" data-id=\"a980ffb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a name=\"step1\"><\/a><\/p><h4>How to use the Customer Search window<\/h4><ol><li>Go to <strong>Publishing<\/strong> &gt; <strong>Marketing<\/strong>\u00a0<\/li><li>Select <strong>Search<\/strong> on the page top panel toolbar<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53c9dce elementor-widget elementor-widget-text-editor\" data-id=\"53c9dce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>Simple Search<\/h4><p>The simple search presents a default set of record selection criteria, i.e. a database field and an occurrence to find. You can use additional selection criteria by inserting more fields to search by.<\/p><p>Each time a new field is selected from the field list, the system will add a criteria row to the bottom of the criteria list. Complete the entries on this row and then click on the Run Query button to execute your search.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a5e946 elementor-widget elementor-widget-image\" data-id=\"6a5e946\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"783\" height=\"424\" src=\"https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip2-1.jpg\" class=\"attachment-large size-large wp-image-3012\" alt=\"\" srcset=\"https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip2-1.jpg 783w, https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip2-1-300x162.jpg 300w, https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip2-1-768x416.jpg 768w\" sizes=\"(max-width: 783px) 100vw, 783px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb1dba2 elementor-widget elementor-widget-text-editor\" data-id=\"fb1dba2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>Advanced Search<\/h4><p>The Advanced search window provides the following search routines:<\/p><ul><li><strong>Standard (Table: Dealers):<\/strong> Search the database for customer, supplier and prospect\/contact records.\u00a0 This search will only present fields from the Dealers table.<\/li><li><strong>Keywords (Tables: Dealers, DealerKwds):<\/strong> Search on the keywords stored against each dealer records. Enter a keyword into the entry box provided and click on the Find button and the system will display any matches found into the list below. Click on the Ok button to load the account records.<\/li><li><strong>Sales (Tables: Dealers, Sales_Trans):<\/strong> Search the database for customer records based on their sales. This search will present fields from the Dealers table and sales transactions table called Sales_Trans.<\/li><li><strong>Orders (Tables: Dealers, Sales_Ord_Detail):<\/strong> Search the database for customer based on their sales order details. Use this search routine to build searches that should look through the Dealers table and orders table called Sales_Ord_Detail.<\/li><li><strong>Accounts (Tables: Dealers, DealerAccts):<\/strong> Search the database for customer based on their balances. This search will present fields from the Dealers table and sales accounts table called DealerAccts.<\/li><li><strong>Best shop\u00a0 (Tables: Dealers, Sales_Trans):<\/strong> Search the database based on best shop analysis. Enter a required number of top best shops into the entry box provided and click on the OK button and the system will display all account records found.<\/li><li><strong>Interests (Tables: Dealers, Dealer_Interests):<\/strong> Search the database for customers based on their subject areas. This search will present fields from the Dealers table and the subjects table called Dealer_Subjects.<\/li><li><strong>Subjects (Tables: Dealers, Dealer_Subjects):<\/strong> Search the database for customers based on their interest areas. This search will present fields from the Dealers table and the interest table called Dealer_Interests.<\/li><li><strong>Contributors (Tables: Dealers, STK_Contributors):<\/strong> Search the database for customers based on their contributory roles. This search will present fields from the Dealers table and the contributory roles called STK_Contributors<\/li><li><strong>Multiple (Tables: Dealers, Dealers, Sales_Trans,\u00a0 Dealer_Interests, Dealer_Subjects, Matrix, DealerKwds):<\/strong> Search the database for customers based on any triple combination of their sales, keywords, subject areas interest areas and discounts.<\/li><li><a name=\"_Toc152400038\"><\/a><strong>Chase<\/strong><strong>:<\/strong> Use this routine to follow up on previous mailings<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-135a05f elementor-widget elementor-widget-image\" data-id=\"135a05f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"786\" height=\"1020\" src=\"https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip3.jpg\" class=\"attachment-large size-large wp-image-3013\" alt=\"\" srcset=\"https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip3.jpg 786w, https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip3-231x300.jpg 231w, https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip3-768x997.jpg 768w\" sizes=\"(max-width: 786px) 100vw, 786px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4b06a3 elementor-widget elementor-widget-text-editor\" data-id=\"b4b06a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a name=\"step2\"><\/a><\/p><h4>Generate mailing lists<\/h4><p>In the next few steps we will use the marketing search routines to pull up customer and prospect records, based on selected criteria, in a mailing list, ready to be merged with prepared form letters, emails or labels.<\/p><ol><li>Go to <strong>Publishing<\/strong> &gt; <strong>Marketing\u00a0<\/strong><\/li><li>Select <strong>Search<\/strong> on the page top panel toolbar.<\/li><li>Select your desired criteria.<\/li><li>Tick the email and Address data fields<\/li><li>Click <strong>Run Query<\/strong> to display search results with the emails<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-785311d elementor-widget elementor-widget-image\" data-id=\"785311d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"834\" height=\"412\" src=\"https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip4.jpg\" class=\"attachment-large size-large wp-image-3032\" alt=\"\" srcset=\"https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip4.jpg 834w, https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip4-300x148.jpg 300w, https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip4-768x379.jpg 768w\" sizes=\"(max-width: 834px) 100vw, 834px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ca90cb elementor-widget elementor-widget-text-editor\" data-id=\"2ca90cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a name=\"step3\"><\/a><\/p><h4>Mail-merge Letters<\/h4><ol><li>Click the <strong>Mail Merge<\/strong> button.<\/li><li>Click <strong>Select File<\/strong> to select the form letter (prepared earlier).<\/li><li>In the Destination box select<ul><li>Send to Email<\/li><li>Send to Fax<\/li><li>Send to New Document<\/li><li>Send to Printer<\/li><li>Auto Save<\/li><\/ul><\/li><li>If you selected <strong>Send to Email<\/strong>, then enter the <strong>Subject<\/strong> of the email and select \u2018Email Attachment\u2019 where applicable.<\/li><li>Below, select by ticking\/unticking which recipients you really want to mail to.<\/li><\/ol><p>The result from each search routine is effectively a mailing list and is displayed on the same search result window. This mailing list is printable as a list, but more importantly forms a consistent data input to your letters, emails or labels.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2d447e elementor-widget elementor-widget-image\" data-id=\"b2d447e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"916\" height=\"130\" src=\"https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip8.jpg\" class=\"attachment-large size-large wp-image-3071\" alt=\"\" srcset=\"https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip8.jpg 916w, https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip8-300x43.jpg 300w, https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip8-768x109.jpg 768w\" sizes=\"(max-width: 916px) 100vw, 916px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea0aef8 elementor-widget elementor-widget-image\" data-id=\"ea0aef8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"890\" height=\"665\" src=\"https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip7.jpg\" class=\"attachment-large size-large wp-image-3067\" alt=\"\" srcset=\"https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip7.jpg 890w, https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip7-300x224.jpg 300w, https:\/\/focusservices.co.uk\/tutorials\/wp-content\/uploads\/2024\/03\/Clip7-768x574.jpg 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1458bd1\" data-id=\"1458bd1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c68d218 elementor-widget elementor-widget-sidebar\" data-id=\"c68d218\" data-element_type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div id=\"widget_accordions-2\" class=\"sidebar-box widget_widget_accordions clr\"><span class=\"widget-title\">Getting\u00a0Started<\/span><div id=\"accordions-2692\" class=\"accordions-2692 accordions\" data-accordions={&quot;lazyLoad&quot;:true,&quot;id&quot;:&quot;2692&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\r\n                <div id=\"accordions-lazy-2692\" class=\"accordions-lazy\" accordionsId=\"2692\">\r\n                    <\/div>\r\n\r\n    <div class=\"items\"  style=\"display:none\" >\r\n    \r\n            <div post_id=\"2692\" itemcount=\"0\"  header_id=\"header-1692863333212\" id=\"header-1692863333212\" style=\"\" class=\"accordions-head head1692863333212 border-none\" toggle-text=\"\" main-text=\"Setup FAP\">\r\n                                    <span id=\"accordion-icons-1692863333212\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1692863333212\" class=\"accordions-head-title\">Setup FAP<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1692863333212 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/overview\/\">Overview<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/install\/\">Setup Focus<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2692\" itemcount=\"1\"  header_id=\"header-1710227038854\" id=\"header-1710227038854\" style=\"\" class=\"accordions-head head1710227038854 border-none\" toggle-text=\"\" main-text=\"Activate Licence\">\r\n                                    <span id=\"accordion-icons-1710227038854\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710227038854\" class=\"accordions-head-title\">Activate Licence<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710227038854 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/licence\/\">Activate Licence<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2692\" itemcount=\"2\"  header_id=\"header-1710227973188\" id=\"header-1710227973188\" style=\"\" class=\"accordions-head head1710227973188 border-none\" toggle-text=\"\" main-text=\"Troubleshoot\">\r\n                                    <span id=\"accordion-icons-1710227973188\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710227973188\" class=\"accordions-head-title\">Troubleshoot<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710227973188 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/troubleshooting\/\">Open Troubleshoot<\/a><\/p>\n            <\/div>\r\n    <\/div>\r\n\r\n\r\n\r\n            <\/div><\/div><div id=\"widget_accordions-3\" class=\"sidebar-box widget_widget_accordions clr\"><span class=\"widget-title\">Accounting<\/span><div id=\"accordions-2719\" class=\"accordions-2719 accordions\" data-accordions={&quot;lazyLoad&quot;:true,&quot;id&quot;:&quot;2719&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\r\n                <div id=\"accordions-lazy-2719\" class=\"accordions-lazy\" accordionsId=\"2719\">\r\n                    <\/div>\r\n\r\n    <div class=\"items\"  style=\"display:none\" >\r\n    \r\n            <div post_id=\"2719\" itemcount=\"0\"  header_id=\"header-1692863333212\" id=\"header-1692863333212\" style=\"\" class=\"accordions-head head1692863333212 border-none\" toggle-text=\"\" main-text=\"Sales Orders Processing\">\r\n                                    <span id=\"accordion-icons-1692863333212\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1692863333212\" class=\"accordions-head-title\">Sales Orders Processing<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1692863333212 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/sop-create\/\">Create a New Order<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/sop-release\/\">Release an Order<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/sop-edit\/\">Edit an Active Order<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/sop-reverse\/\">Reverse a Done Order<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/sop-print\/\">Batch Release and Reprint<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/sop-dues\/\">Dues invoicing (Backorders)<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/sop-error\/\">SOP Error Log<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/sop-returns\/\">Returns System<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2719\" itemcount=\"1\"  header_id=\"header-1710227038854\" id=\"header-1710227038854\" style=\"\" class=\"accordions-head head1710227038854 border-none\" toggle-text=\"\" main-text=\"Title Database\">\r\n                                    <span id=\"accordion-icons-1710227038854\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710227038854\" class=\"accordions-head-title\">Title Database<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710227038854 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/title-new\/\">Add New, Edit Title Records<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/title-receive\/\">Receive Stock (Goods-In) to a Location<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/consignment-send\/\">Send Out Consignments<\/a> or <a href=\"https:\/\/focusservices.co.uk\/tutorials\/title-transfer\/\">Transfer Stock<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/sop-create\/\">Process Sales Orders<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/title-stocktake\/\">Do Stocktake<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/purchase-invoice\/\">Process Printer\/Supplier Invoice<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/job-costing-calculate-unit-costs\/\">Calculate unit costs<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/job-costing-stock-value\/\">Post Stock Value to Cost of Sales<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2719\" itemcount=\"2\"  header_id=\"header-1710227973188\" id=\"header-1710227973188\" style=\"\" class=\"accordions-head head1710227973188 border-none\" toggle-text=\"\" main-text=\"Customer Records\">\r\n                                    <span id=\"accordion-icons-1710227973188\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710227973188\" class=\"accordions-head-title\">Customer Records<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710227973188 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/customer-records\/\">Customer Records<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/sales-invoice\/\">Process Sales Invoice<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/customer-payments\/\">Customer Payments<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/mergerecord\/\">Merge Customer Records<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/custprofile\/\">Customer Profile<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2719\" itemcount=\"3\"  header_id=\"header-1710230105575\" id=\"header-1710230105575\" style=\"\" class=\"accordions-head head1710230105575 border-none\" toggle-text=\"\" main-text=\"Supplier Records\">\r\n                                    <span id=\"accordion-icons-1710230105575\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710230105575\" class=\"accordions-head-title\">Supplier Records<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710230105575 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/supplier-records\/\">Supplier Records<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/purchase-invoice\/\">Process Supplier Invoice<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2719\" itemcount=\"4\"  header_id=\"header-1710230153067\" id=\"header-1710230153067\" style=\"\" class=\"accordions-head head1710230153067 border-none\" toggle-text=\"\" main-text=\"Purchase Orders\">\r\n                                    <span id=\"accordion-icons-1710230153067\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710230153067\" class=\"accordions-head-title\">Purchase Orders<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710230153067 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/purchase-orders-2\/\">Process Purchase Orders<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/purchase-stock\/\">Receive Stock<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/purchase-invoice\/\">Process Supplier Invoice<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/purchase-backtoback\/\">Process Back-to-Back Orders<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2719\" itemcount=\"5\"  header_id=\"header-1710230177768\" id=\"header-1710230177768\" style=\"\" class=\"accordions-head head1710230177768 border-none\" toggle-text=\"\" main-text=\"Nominal Accounts\">\r\n                                    <span id=\"accordion-icons-1710230177768\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710230177768\" class=\"accordions-head-title\">Nominal Accounts<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710230177768 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/nominal-add\/\">Add, Classify Edit Accounts<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/nominal-post\/\">Post Journals<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/nominal-reconcile\/\">Cash Book<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/nominal-transfer\/\">Transfer Money<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/nominal-budgets\/\">Post Budgets<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/control-accounts\/\">Setup Control Accounts<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2719\" itemcount=\"6\"  header_id=\"header-1710230234877\" id=\"header-1710230234877\" style=\"\" class=\"accordions-head head1710230234877 border-none\" toggle-text=\"\" main-text=\"Period &amp; Year End Activities\">\r\n                                    <span id=\"accordion-icons-1710230234877\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710230234877\" class=\"accordions-head-title\">Period &amp; Year End Activities<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710230234877 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/title-stocktake\/\">Do Stocktake<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/post-stock-valuation\/\">Post Stock Valuation<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/period-end-activities\/\">Period End Activities<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/year-end-activities\/\">Year End Activities<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/other-activities\/\">Other Period\/Year End Activities<\/a><\/p>\n            <\/div>\r\n    <\/div>\r\n\r\n\r\n\r\n            <\/div><\/div><div id=\"widget_accordions-4\" class=\"sidebar-box widget_widget_accordions clr\"><span class=\"widget-title\">Publishing<\/span><div id=\"accordions-2721\" class=\"accordions-2721 accordions\" data-accordions={&quot;lazyLoad&quot;:true,&quot;id&quot;:&quot;2721&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\r\n                <div id=\"accordions-lazy-2721\" class=\"accordions-lazy\" accordionsId=\"2721\">\r\n                    <\/div>\r\n\r\n    <div class=\"items\"  style=\"display:none\" >\r\n    \r\n            <div post_id=\"2721\" itemcount=\"0\"  header_id=\"header-1692863333212\" id=\"header-1692863333212\" style=\"\" class=\"accordions-head head1692863333212 border-none\" toggle-text=\"\" main-text=\"Job Costing\">\r\n                                    <span id=\"accordion-icons-1692863333212\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1692863333212\" class=\"accordions-head-title\">Job Costing<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1692863333212 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/job-Overview\/\">Cost of Sales Overview<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/job-costing-post-costs-from-purchases\/\">Post costs from Purchases<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/job-costing-post-direct-job-transactions\/\">Post Direct Job Transactions<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/job-costing-calculate-unit-costs\/\">Calculate unit costs<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/job-costing-job-profile-enquiry\/\">Job Profile \/ Enquiry<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2721\" itemcount=\"1\"  header_id=\"header-1710227038854\" id=\"header-1710227038854\" style=\"\" class=\"accordions-head head1710227038854 border-none\" toggle-text=\"\" main-text=\"Royalty\">\r\n                                    <span id=\"accordion-icons-1710227038854\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710227038854\" class=\"accordions-head-title\">Royalty<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710227038854 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/royalty-calc\/\">Calculate Royalty<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/royalty-export\/\">Print, Email Royalty Statements<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/royalty-payments\/\">Post Royalty Payments<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/wht\/\">Withholding Tax on Royalty<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/royalty-author-records\/\">Add Author Records<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/royalty-modes\/\">Set Royalty Rates<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/royalty-rights\/\">Set Rights Royalty<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2721\" itemcount=\"2\"  header_id=\"header-1710227973188\" id=\"header-1710227973188\" style=\"\" class=\"accordions-head head1710227973188 border-none\" toggle-text=\"\" main-text=\"Consignment\">\r\n                                    <span id=\"accordion-icons-1710227973188\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710227973188\" class=\"accordions-head-title\">Consignment<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710227973188 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/consignment-send\/\">Send Out Consignments<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/consignment-import\/\">Import Consignment Sales<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/consignment-settings\/\">Before You Begin<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2721\" itemcount=\"3\"  header_id=\"header-1710230105575\" id=\"header-1710230105575\" style=\"\" class=\"accordions-head head1710230105575 border-none\" toggle-text=\"\" main-text=\"Editorial &amp; Production\">\r\n                                    <span id=\"accordion-icons-1710230105575\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710230105575\" class=\"accordions-head-title\">Editorial &amp; Production<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710230105575 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/editorial-production-tour\/\">Tour the Workspace<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/editorial-production-manage\/\">Manage Project<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/editorial-production-reports\/\">Reports<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/editorial-production-settings\/\">Settings<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2721\" itemcount=\"4\"  header_id=\"header-1710230153067\" id=\"header-1710230153067\" style=\"\" class=\"accordions-head head1710230153067 border-none\" toggle-text=\"\" main-text=\"ONIX\">\r\n                                    <span id=\"accordion-icons-1710230153067\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710230153067\" class=\"accordions-head-title\">ONIX<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710230153067 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/onix-overview\/\">ONIX Overview<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/onix-21\/\">ONIX Message 2.1<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/onix-30\/\">ONIX Message 3.0<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2721\" itemcount=\"5\"  header_id=\"header-1710258769946\" id=\"header-1710258769946\" style=\"\" class=\"accordions-head head1710258769946 border-none\" toggle-text=\"\" main-text=\"Marketing\">\r\n                                    <span id=\"accordion-icons-1710258769946\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710258769946\" class=\"accordions-head-title\">Marketing<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710258769946 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/marketing-search\/\">Customer search<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/marketing-sales-analysis\/\">Sales Analysis<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/marketing-campaigns\/\">Campaigns<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/journal-reviews\/\">Journal Reviews<\/a><\/p>\n            <\/div>\r\n    <\/div>\r\n\r\n\r\n\r\n            <\/div><\/div><div id=\"widget_accordions-5\" class=\"sidebar-box widget_widget_accordions clr\"><span class=\"widget-title\">Features<\/span><div id=\"accordions-2723\" class=\"accordions-2723 accordions\" data-accordions={&quot;lazyLoad&quot;:true,&quot;id&quot;:&quot;2723&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\r\n                <div id=\"accordions-lazy-2723\" class=\"accordions-lazy\" accordionsId=\"2723\">\r\n                    <\/div>\r\n\r\n    <div class=\"items\"  style=\"display:none\" >\r\n    \r\n            <div post_id=\"2723\" itemcount=\"0\"  header_id=\"header-1692863333212\" id=\"header-1692863333212\" style=\"\" class=\"accordions-head head1692863333212 border-none\" toggle-text=\"\" main-text=\"GDPR Compliance\">\r\n                                    <span id=\"accordion-icons-1692863333212\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1692863333212\" class=\"accordions-head-title\">GDPR Compliance<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1692863333212 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/gdpr\/\">GDPR Compliance<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2723\" itemcount=\"1\"  header_id=\"header-1710227038854\" id=\"header-1710227038854\" style=\"\" class=\"accordions-head head1710227038854 border-none\" toggle-text=\"\" main-text=\"Electronic Data Interchange (EDI)\">\r\n                                    <span id=\"accordion-icons-1710227038854\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710227038854\" class=\"accordions-head-title\">Electronic Data Interchange (EDI)<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710227038854 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/edi\/\">Electronic Data Interchange (EDI)<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2723\" itemcount=\"2\"  header_id=\"header-1710227973188\" id=\"header-1710227973188\" style=\"\" class=\"accordions-head head1710227973188 border-none\" toggle-text=\"\" main-text=\"Electronic Web Interface (EWI)\">\r\n                                    <span id=\"accordion-icons-1710227973188\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710227973188\" class=\"accordions-head-title\">Electronic Web Interface (EWI)<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710227973188 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/ewi-operate\/\">Create, Send\/Receive, Process Feeds<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/ewi-settings\/\">Settings<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/ewi-incoming\/\">Incoming Feeds<\/a><br \/>\n<a href=\"https:\/\/focusservices.co.uk\/tutorials\/ewi-outgoing\/\">Outgoing Feeds<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2723\" itemcount=\"3\"  header_id=\"header-1710230105575\" id=\"header-1710230105575\" style=\"\" class=\"accordions-head head1710230105575 border-none\" toggle-text=\"\" main-text=\"Making Tax Digital\">\r\n                                    <span id=\"accordion-icons-1710230105575\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1710230105575\" class=\"accordions-head-title\">Making Tax Digital<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1710230105575 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/mtd\/\">Making Tax Digital<\/a><\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"2723\" itemcount=\"4\"  header_id=\"header-1741704613037\" id=\"header-1741704613037\" style=\"\" class=\"accordions-head head1741704613037 border-none\" toggle-text=\"\" main-text=\"Notification Emails\">\r\n                                    <span id=\"accordion-icons-1741704613037\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1741704613037\" class=\"accordions-head-title\">Notification Emails<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1741704613037 \">\r\n                <p><a href=\"https:\/\/focusservices.co.uk\/tutorials\/emails\/\"> Send notification emails <\/a><\/p>\n            <\/div>\r\n    <\/div>\r\n\r\n\r\n\r\n            <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Search Each time a customer buys a book, Focus keeps track of the transaction details along with their subject preferences and interest on the book. This enables you to Search customer records based on multiple criteria Generate mailing lists Mail-merge letters and\u00a0Labels\u00a0to printer or email You can build up the customers buying pattern from 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